Sending and receiving files

At the bottom of each job page is a Documents section: anything you send the installer, and anything they share with you, in one list.

The Documents section, at the bottom of a job page, working in both directions. The server these screenshots come from has no file storage configured, so the Add a file button is missing from the picture rather than from the product: on a working site it sits directly under this heading.

Sending something

Press Add a file and pick it. The control says what it takes: PDFs or photos, up to 10 MB each.

Accepted file types are PDF, JPEG, PNG, WebP and HEIC, which between them cover everything a phone or a scanner produces. Nothing else is allowed through, including SVG, which is a picture format that can carry code inside it and is refused deliberately.

Things worth sending, if they ask:

• A photo of your consumer unit, the box with the trip switches in it.
• Photos of the roof from the ground, from a couple of angles.
• A recent electricity bill, or an annual statement.
• A previous quotation, if you are comparing.

Anything you upload is visible to the installer straight away. Files they upload are theirs until they choose to share one with you, at which point it appears in this list.

The limits

Limit	Value
Size of one file	10 MB
Files on one job	20
Total on one job	100 MB
Uploads in an hour	10

If something is refused, the message says why: the file is empty, it is bigger than 10 MB, it is not one of the accepted types, or the job has reached its file limit and something has to be deleted first.

A phone photo is usually two to four megabytes, so the per-file limit is generous. A long PDF scanned at high resolution is the thing most likely to go over it.

Deleting

You can delete the files you uploaded. Files the installer shared with you are theirs, and only they can remove those.

Deleting your own upload removes it from their view too, so if they asked for a photo and you have deleted it, they no longer have it.

Files are not scanned for viruses

This is worth saying plainly, because the app says it too: uploaded files are not virus scanned. That applies in both directions.

Treat a file that arrives here exactly as you would treat an attachment in any other email: it is from the company you are dealing with, and it has not been checked by anything on the way through. If a document turns up that you were not expecting, ask them about it before opening it.

If there is no Add a file button

Two possibilities.

You have not used a sign-in link yet. Uploading needs your email address confirmed, and the page tells you so, pointing you at the sign-in link that was sent to you. See signing in.

The installer has not set file storage up. Some have not. In that case the section is still there, listing anything that exists, but nothing can be uploaded by either side. Email them the photograph instead.